Corporate Social Responsibility is not just the right thing to do - it enhances one of our business's most valuable assets - our reputation.

Our approach to corporate social responsibility is embedded through all levels of our organisation - from our Chief Executive Officer through to the day to day operations.

This is the fourth year where we detail our performance against 12 key impact areas, which we identified back in 2005 as our most significant social and environmental impacts.

Each impact area is led by a member of our Executive Team, who is charged with driving performance and ensuring that corporate social responsibility and strategic objectives are aligned - at operational level and in our future plans.

ScottishPower Executive Team bonus objectives are comprised of a variety of factors. Alongside the financial metrics there is equal weighting given to objectives such as delivery of customer targets, engagement with external stakeholders, achieving excellence in Health and Safety and engaging with regulatory bodies to be compliant with the requirements of its principal regulatory authorities (Environmental, Health and Safety and Financial). If the quantitative measures of an objective are not met then there will be no bonus award for this element.

There are three sections to each Impact area - the Leader's Overview, our Approach to managing that Impact, and a report on our Performance during the year.

During 2009, we will continue with the ongoing review of our Corporate Social Responsibility activity, taking into account stakeholder feedback to ensure we reflect the values, activities and achievements of our evolving business and the expectations of our stakeholders.