ScottishPower is committed to ethical sales and marketing. We subscribe to the Billing Code and Sales Code, which governs the quality of information provided to customers.

We have been members of the Association of Energy Suppliers’ EnergySure Code of Practice since it was established in 2002.

The scheme sets strict standards for the recruitment of sales agents and the training and assessment they must undertake to become EnergySure accredited. It also sets procedures and standards for the way in which face to face sales are conducted. It is underpinned by a registration process, which records details of each sales agent and their competency standards.

We comply with all advertising guidance legislation and operate a structured sign off procedure internally for all advertisements, which includes screening by senior staff in the legal, pricing, product development and marketing teams.

We also voluntarily subscribe to the Green Supply Guidelines focusing upon the transparent and accurate promotion of environmental products.

In September 2010 Ofgem announced an investigation in to four of the six large domestic suppliers (EdF, NPower, ScottishPower and SSE) in relation to their compliance with Standard Licence condition 25 of the gas and electricity supply licences. The investigation is considering whether the four suppliers are complying with obligations under SLC 25 with regard to telephone and face-to-face sales activities. The investigation is ongoing and we are co-operating fully, in order to provide Ofgem with all relevant information. No findings have been confirmed against any supplier.