The Social section of our CSR Annual Review this year includes information on all our key social performance indicators and programmes.

In this section you will find information on:

• Our People
• Human Rights
• Health, Safety & Reliability
• Our Customers
• Our Communities

We have provided information on a host of issues from how we manage new developments and existing sites, to our community investment programme, how we treat our employees and the steps we take to ensure electricity and gas is delivered safely and reliably to customers’ homes.

We also explain our approach to customer service, product development and pricing and key Government policy changes that will influence the way we operate in the years ahead.