The success of every business is dependent on its relationship with all of its stakeholders. Communicating with stakeholders and understanding their opinions enables companies to develop better-informed policies and strategies that are more likely to be successful.

During the year we held a stakeholder feedback session to canvass opinions on our 2007 Corporate Social Responsibility Report. As a results, we have taken on board some of this feedback in terms of the content and style of this CSR Annual Review.

Additionally we decided that we would engage with a selection of our stakeholders and ask them to be part of this years review. The style has therefore changed to a video focused CSR TV model - to bring what we've done throughout the year to life.

A summary report of the feedback from the Stakeholder Sessions is available here Stakeholder Session Feedback.

We engage on a regular basis with our many stakeholder groups which helps build positive relationships and allows an insight into their opinions on our business.

Customers
We continue to carry out regular Voice of the Customer surveys to gather feedback on the customer experience and focus our efforts on addressing any issues raised.

Environment
Our Environmental Forum challenges and informs our environmental policies and actions. The Forum meets at least twice a year and includes academics, policy experts and representatives from environmental organisations.

Community
We maintain close links with communities at our existing sites and conduct significant community consultation on any new developments.

Employees
We gather employee feedback throughout the year through formal and informal channels and use the results to improve the employment experience.

Government
We continue to engage with Governments and their agencies on all aspects of energy policy and other industry issues.

Regulators
We maintain regular dialogue with our industry regulators including Ofgem, the Environment Agency and Scottish Environmental Protection Agency (SEPA).

NGOs/Special interest groups
We consult extensively with a variety of Non Governmental Organisations and where appropriate work closely with them on developing our projects.

Suppliers
We engage in regular feedback sessions with all major suppliers, and maintain close communications both at contract award stage and during contract delivery.